Emerald Database
Emergency database support

Downtime Is Not an Option

Your database does not sleep. Neither do we. We become your outsourced DBA team for maintenance, monitoring, backups, and support—so your business stays online and your team stays focused.

15-minute response
Critical incidents get immediate attention.
Outsourced DBA
A reliable admin team without hiring overhead.
99.99% uptime
A track record built on prevention.
Database operations specialist reviewing a live monitoring screen in a dark server room

Live support posture

Backup verification, patching, alerting, and recovery drills in one plan.

What ongoing support includes

Support That Reduces Risk Before It Becomes a Problem

We handle the routine work that keeps databases stable: monitoring, maintenance, patch management, backups, and rapid troubleshooting when something goes sideways.

Proactive monitoring

Database monitoring

We watch CPU, I/O, slow queries, deadlocks, replication lag, and storage thresholds before users feel the impact.

  • 24/7 alerting with custom thresholds
  • SMS and email escalation paths
  • Performance baselines for fast anomaly detection

Maintenance and patching

Database maintenance

We keep the platform current with patch schedules, index reviews, configuration cleanup, and end-of-life migration planning.

  • Version updates with rollback planning
  • Security fixes applied on a controlled schedule
  • Housekeeping that keeps technical debt from piling up

Fast troubleshooting

Ongoing support

When an issue appears, we diagnose, stabilize, and communicate clearly so your internal team and stakeholders know what happens next.

  • Root cause analysis with action items
  • Escalation paths for urgent incidents
  • Documentation that your team can actually use
Tailored support for every need

Database Administration Plans

Choose a support tier based on how much of the day-to-day administration you want us to absorb. Upgrade anytime as your systems grow.

Essential

Monitoring + backups

For teams that need dependable coverage of the basics without paying for a full-time DBA.

  • Alerting and response coverage
  • Automated backup verification
  • Basic maintenance checks
  • Not for complex architecture reviews

Best for

Small businesses with predictable workloads.

Professional

Full DBA services

Our most balanced plan: monitoring, patching, tuning, incident response, and regular administration by a dedicated support lead.

  • 24/7 alert handling
  • Performance baselines and tuning
  • Patch management and maintenance windows
  • Restore testing and off-site replication

Best for

Growing companies with mixed operational risk.

Enterprise

Dedicated engineer

For higher-stakes environments that need architecture reviews, recovery drills, and a deeper operational relationship.

  • Named engineer and architecture oversight
  • Disaster recovery drills
  • Proactive end-of-life migration planning
  • Extended escalation coverage

Best for

Mission-critical systems and regulated workloads.

Backups and recovery

Backups That Actually Work

We use a 3-2-1 backup strategy, verify restores automatically, and include recovery testing so your backups are more than a checkbox.

Daily snapshot and off-site copy

Primary backups are stored safely with replication away from the source environment.

Restore verification

We run automated restore tests so we know the data can come back when it matters.

Recovery objectives

Choose point-in-time recovery, one-hour objectives, or real-time replication for tighter resilience.

Recovery simulation

RPO
1h
RTO
30m
Checks
Daily
Server rack with backup status screens and recovery verification workflow in a data center
Monitoring dashboard with CPU charts, slow query alerts, and replication indicators on a workstation
Monitoring dashboard preview

See What Is Happening Right Now

We configure dashboards around your workload, not around generic vanity metrics. That means the signals you receive are tied to the database behavior that affects your users.

CPU and memory

Live utilization with threshold-based warnings.

Slow queries

Query patterns that need tuning or indexing.

Replication lag

Visibility into sync health across systems.

Alert routing

SMS and email alerts with clear escalation steps.

We have not had a database outage since switching to their support plan. My phone stays silent at 3 AM.

Megan R.
Hospital operations administrator
Support questions, answered

FAQ

Straight answers for teams evaluating ongoing support and database administration.

Can you manage our existing Azure or AWS database?
Yes. We support cloud-hosted and self-managed platforms, then adapt the maintenance plan to your environment and workload.
What happens if we have an emergency at 2 a.m.?
We answer urgent incidents quickly, start triage immediately, and keep you updated with clear next steps until the system is stable.
Do you replace our IT person?
No. We augment your team by handling the DBA work that is easy to postpone but expensive to ignore.
Is there a minimum contract?
Our plans are monthly with no lock-in after three months, which gives you room to adjust as priorities change.
Ready when your servers are not

Get a Support Plan Quote

If your business needs dependable database maintenance, backups and recovery, and ongoing support, we are ready to step in.

Phone
+19157535263
Email
hello@.
Location
1033 East Manchester Road, Spring Lake, North Carolina 28390, USA